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Description
Shipping & Returns
Dbackdrop ship to almost all countries！Orders are processed from Monday to Saturday. Sunday's order will be processed next Monday. We usually to ship orders with DHL, TNT, CNE, UPS, FedEx. The delivery time return policy are as follows.
Delivery time
The delivery time includes the production time and shipping time.
The production time is about 3-6 days.
Shipping Time: United States,United Kingdom, France, Germany, Italy, Spain, New Zealand, Canada, Mexico, Australia, Singapore
Rush Shipping(3-5 working days) Express Shipping(6-15 days)
Some remote areas will cost more time. There will be a 1-3 days difference of arrival time when shipping to the same country but different address.Our delivery time is estimated arrival time which is not guaranteed. If you don't receive your package for a long time, please contact us, we will help you to solve the problem.
Return Policy
Dbackdrop strives to provide the highest quality products in the photographic industry. Please read our return policy:
We don't accept any return if our items have not damaged or has been used when you get it. Because of the special nature of background products, we cannot make a second sale. Every order is unique. Thanks for your understanding.
If we send a wrong backdrop to you due to our mistake,please contact us to resend one to you.（Our staff will ask for your backdrops' photo to check for damage or an error from us, please cooperate with us, thank you!)
If your item arrives with production defects or flaws, there is no need to return it. We can arrange a replacement (A new one of the same kind),We can not return or replace your orders because you ordered a wrong backdrop(wrong size, wrong backdrop, or not our mistake) by yourself.
We can not cancel your order once the printing starts or your order has been shipped just because you don't want it suddenly or other reasons. We explain the production time and shipping time clearly on our site. Pease read it before placing an order.Thanks. Email: service@dbackdrop.com
Size Chart
What size backdrops should I choose?
If you don't know how to choose your backdrops size,please read these questions.
- Full-body or waist-up? If you are planning to take full-body portraits, make sure use a rubber floor mat to match the background. Or you will need a backdrop that is long enough to extend onto the floor,we also have many backdrops include the floor that save your budget.
- How big is your studio space? We recommend measuring the space where you plan to use the backdrop, especially if it is for an event. It can be frustrating to show up on the day of an event, only to realize your backdrop is too big (or too small) for your venue.
- How many people do you plan to photograph? 1-2 People=5ft wide 2-4 People=6ft-8ft wide 4+ People= 8ft-10ft wide Extra Large Groups=20ft Big Event=Custom bigger wide.
