Please read our return policy:
We don't accept any return if our items have not damaged or has been used when you get it. Because of the special nature of background products, we cannot make a second sale. Every order is unique. Thanks for your understanding.
If we send a wrong backdrop to you due to our mistake,please contact us to resend one to you.（Our staff will ask for your backdrops' photo to check for damage or an error from us, please cooperate with us, thank you!)
If your item arrives with production defects or flaws, there is no need to return it. We can arrange a replacement (A new one of the same kind), but you need to pay for the shipping and 20% of your first order's price.
We can not return or replace your orders because you ordered a wrong backdrop(wrong size, wrong backdrop, or not our mistake) by yourself.
We can not cancel your order once the printing starts or your order has been shipped just because you don't want it suddenly or other reasons. We explain the production time and shipping time clearly on our site. Pease read it before placing an order.Thanks.
Shipping Address: 44-46 Wangwu Road, Wuzhong District, Suzhou, 215000 Jiangsu.
All returns must be made within 30 days of receiving your merchandise.You need to pay the return shipping fee.
All backdrop, photo props, and studio equipment returns must be approved by Dbackdrop.com
1. Due to folding transport, it is normal to have slight fold marks. Please try ironing and cleaning to remove. Due to the material, the fluff will have small scratches, which is normal, you only need to clean or iron it. If you can't solve it, please contact us.
2. Our material is muslin which has been recognized by many photographers around the world. Please read our material description carefully before placing orders. We do not support refunds if you do not like our materials.
3. If you need to return your order, you need bear the return shipping fee.All orders shipping costs cannot be refunded.
4. We do not guarantee the color is 100% as what you see through your display screen due to monitor differences. But please do not worry, our computer print backdrops is of high quality.
5. All custom backdrops can not be returned. The clarity of your custom backdrop is depends on the image your uploaded.Please upload a better image.If there is a problem with your custom backdrop order,please contact us. We will send you a new one or give you a refund.
6.Our delivery time is estimated arrival time which is affected by a number of factors,so we can not guarantee. There will be a 1-3 days difference of arrival time when shipping to the same country but different address. If you don't receive your package for a long time, please contact us, we will help you to solve the problem.
If our backdrops have any problem, please contact us within 5 days of receipt of your order. If our backdrop have not problem, we can not accept return because of the special nature of our products.
If you don't get our reply with your email within 2 days, we recommended to check your spam email. Sometimes this may happen.