Shipping & Returns
Dbackdrop ship to almost all countries！Orders are processed from Monday to Saturday. Sunday's order will be processed next Monday. We usually to ship orders with DHL, TNT, CNE, UPS, FedEx. The delivery time return policy are as follows.
The delivery time includes the production time and shipping time.
The production time is about 3-6 days.
Shipping Time: United States,United Kingdom, France, Germany, Italy, Spain, New Zealand, Canada, Mexico, Australia, Singapore
Rush Shipping(3-5 working days) Express Shipping(6-15 days)
Some remote areas will cost more time. There will be a 1-3 days difference of arrival time when shipping to the same country but different address.Our delivery time is estimated arrival time which is not guaranteed. If you don't receive your package for a long time, please contact us, we will help you to solve the problem.
Dbackdrop strives to provide the highest quality products in the photographic industry. Please read our return policy:
We don't accept any return if our items have not damaged or has been used when you get it. Because of the special nature of background products, we cannot make a second sale. Every order is unique. Thanks for your understanding.
If we send a wrong backdrop to you due to our mistake,please contact us to resend one to you.（Our staff will ask for your backdrops' photo to check for damage or an error from us, please cooperate with us, thank you!)
If your item arrives with production defects or flaws, there is no need to return it. We can arrange a replacement (A new one of the same kind),We can not return or replace your orders because you ordered a wrong backdrop(wrong size, wrong backdrop, or not our mistake) by yourself.
We can not cancel your order once the printing starts or your order has been shipped just because you don't want it suddenly or other reasons. We explain the production time and shipping time clearly on our site. Pease read it before placing an order.Thanks. Email: [email protected]